Customer insight technology
A Survey platform partner since 2006, Epsilon are part of Publicis Groupe.
Together we serve great brands like TWC, Container Stores, the NFL and Ben & Jerry's.
For the Data Solutions group, Sensorpro helps host and collect North America's largest survey database, providing unique, self-reported information directly from 20m consumers.
The Sensorpro platform is fully integrated with Harmony email API and hosted in the Epsilon-owned secure technology data-center.
Epsilon customers typically deploy Sensorpro for traditional surveys, NPS and Forms with robust email integration.
Sensorpro is listed in the Tungsten system & can be ordered directly from your Epsilon Account manager.
Using email enabled P&G to reach a wider audience, more quickly, more cost-effectively, and identified more profitable and higher-value customers for us. The integration of Epsilon & Sensorpro was a winning combination. Dr Erich HAYEK, P&G
Features
Survey dashboard
- Multi-lingual surveys from one design
- Survey templates like Net Promoter Score (NPS), Customer support & Email polls.
- Drag & Drop survey designer.
- 25+ Question types with responsive options.
- Question library.
- Theme selector with configurable styles.
- Text piping & Answer filtering.
- Skip logic, Question branching & Randomize answers.
- Cross tab reporting.
- Text sentiment analysis & tag cloud.
- Export survey results as PDF.
- Encrypted & secure FTP exports
- Integrated with Harmony.
- Coupon fulfilment capability
- REST API endpoints to act on Survey & form response.
- Offer targeting based on response
- Personalize survey from email or parameters
- Pin code validation
- Email suppression capability
- Automated rule-based data exports.
- Email autoresponders for Scorecard & NPS Surveys.
- GDPR: Anonymize results and data retention options.
Survey designer
